We ship Monday–Friday from our warehouses in Lacey and Fife, Washington. Most in-stock items (including wares, stocked equipment, and the majority of parts) ship within 3–5 business days. If you choose UPS Expedited Service, your order will generally ship out within 2–3 business days.

Please note:

• No shipping on weekends.
• Some equipment orders drop ship from the manufacturer and may take longer and will be noted on the product page.
• Some parts are special order and will be noted on the product page with extended lead times.

Need it fast or not sure what’s in stock? Just reach out — we’re happy to help.

If your order hasn’t shipped yet, you may be able to modify or cancel it. Contact our customer service team as soon as possible to make any changes, making sure to have your order number ready for our team to reference!
Email: info@espressoparts.com
Phone:  800-459-5594

All orders are fulfilled as they are received so we are unable to hold orders to ship at a later date.  If you have special shipping circumstances, please contact our customer service team directly for assistance.

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Diners Club, Google Pay, Shop Pay, and Venmo. We also offer ACH bank transfers and financing options.

If you have trouble processing your payment, feel free to contact our customer service team for assistance.

Yes, your security is important to us! We use SSL encryption to protect your personal and payment information. You can shop confidently knowing that your data is secure with us.

Yes, we offer custom printing on a wide range of items like café cups, mugs, saucers, glassware, travel mugs, shot glasses, pour over brewers, decanters, and cupping trays. Have something else in mind? Just ask! Please allow about 6 weeks for production and delivery. This timeline starts once the artwork and printing details are finalized.

At this time, we do not offer gift wrapping, but all of our products are carefully packaged to ensure they arrive in perfect condition.

At this time, we do not offer gift cards. We're always exploring new ways to serve our customers—stay tuned for future updates!

Thanks for asking! We offer discounts and promotions throughout the year—especially around the holidays. To see what’s currently on sale, check out our Sale Collection and Promotions Page. The best way to stay in the loop is to follow us on social and sign up for our newsletter so you never miss a deal!

If you're a commercial customer purchasing an espresso machine, there shouldn’t be any delays in service. Our team is experienced in handling commercial orders and will work closely with you to ensure smooth delivery, setup, and support. If you have a specific timeline or installation needs, please reach out right away—we’re here to help!

Many out-of-stock items are regularly restocked, and when we have a confirmed delivery date, we often offer them for preorder. If you see the option available, we recommend placing your order early—pre-order items tend to sell out quickly!

We use UPS, USPS, and Freight carriers for larger orders.

Yes, we ship worldwide via UPS and USPS. Delivery times vary by service and destination. Please note: customers are responsible for all duties, taxes, and customs fees. We do not modify customs values. Important: Choosing USPS or UPS means you accept their specific shipping risks and limitations. View full international shipping details →

Unfortunately, we do not ship to P.O. Boxes. Please ensure you provide a valid physical address for your order, and we’ll take care of the rest!

Absolutely! Once your order ships, we’ll send you a tracking number so you can follow its progress.  You can also view the status of your order at any time on your account summary page.

Yes! You can enter a different shipping address during checkout, and we’ll send the gift directly to the recipient. At this time, we cannot send personalized messages.

Our cutoff time for same-day shipping is 2 PM PST, and we ship via UPS Expedited for faster delivery. If your order is shipped via freight, please note that freight pickups may take an additional 24-48 hours, and there can be delays due to holiday freight volume. Additionally, LTL carriers observe holiday schedules and do not move freight during major holidays like Thanksgiving, Christmas, and New Year's. Please expect potential transit delays, especially during the holiday season, as LTL terminals can be heavily impacted and tracking updates may be slower.

Due to increased demand during the holidays, some delays may occur. We recommend ordering early to avoid any shipping disruptions.

Spend just $15. We will ship your order via the least expensive shipping method based on destination (please allow 5 to 10 business days for delivery). No coupon code is needed—just fill your cart with $15 or more of qualifying products. Choose the “Free Standard Shipping” option when you check out. Free Shipping applies to all online orders shipped within the United States, including friends in Alaska and Hawaii.

Our return policy offers peace of mind for your purchases. We provide a 365-day post-purchase warranty guarantee for most general merchandise, with full refunds or replacements on defective items at no extra cost. Commercial and domestic equipment may have specific limited warranties. Returns are accepted within 30 days of shipment, with a possible restocking fee. See the full policy for further details.

Yes, you can return a gift you received! Please check our return policy for specific details. To initiate a return, you may need the order number. If you don't have a receipt, we can still assist you in processing the return. Let us know if you need any help!

Yes, you will be charged for return shipping. You can contact our customer service department to obtain a Return Merchandise Authorization (RMA) number, which will allow you to get a flat-rate shipping label for $6.
Additional return shipping fees may apply for large or freight-sized items.

Damaged or missing general merchandise must be reported within 3 days of receipt. Document your Espresso Parts Order Number, Freight Tracking Number, and take photos of the damage.

Email info@espressoparts.com
Phone: 800-459-5594

Returns processing typically takes 5-7 business days from the time we receive your returned item. Once processed, you'll receive a confirmation email regarding your refund or exchange. Thank you for your patience!

Please note that most used/refurbished/open box items are not permitted for return.  Any item purchased during a sale is eligible for a return if the return is initiated within the allowable 30-day return window.  If you are unsure whether you can return an item, please contact our Customer Service team at info@EspressoParts.com or call us at (360) 357-7781, and we can assist. Please see our return policy for additional information.

Be sure to write down the tracking on the return label or contact our Customer Service team if you do not have it in order to track the status of the returning item. If your return is taking longer than 5 business days to process or you need to check on the status, please contact our customer service team at (800) 459-5594 or email us at returns@espressoparts.com. Have your order number handy for a quicker response, and we'll provide you with the latest updates on your return.

Once your order has shipped, you will receive a tracking number via email. You can track your order directly on the carrier’s website, or if you have an account with us, you can also view your order status there. If you have any issues or need further assistance, feel free to reach out to our customer service team.

Our customer service team is available Monday - Friday 7:30 am - 4:00 pm (PST). You can reach us via email, phone, or live chat for any assistance. (800) 459-5594 or info@espressoparts.com.

We understand it can be frustrating when an item you purchased goes on sale. Unfortunately, we’re unable to offer price adjustments on items purchased before a sale. We recommend keeping an eye out for future promotions to take advantage of upcoming deals!