Details
Discover the true potential of your coffee offerings through the Flow Coffee Telemetry System – a monitoring system seamlessly integrated with your espresso machine, providing valuable feedback on every shot poured. Empowering baristas to craft consistently high-quality coffee drinks, this system is designed to delight your end customers. Enhance sales and customer loyalty by ensuring the consistency that keeps regular customers returning for the exceptional coffee experience they expect.
HOW IT WORKS
Flow Gateway Device
Flow device effortlessly merges with your volumetric espresso machine, capturing intricate shot details with precision. These data points are swiftly relayed to servers for immediate analysis, evaluating adherence to your personalized recipes based on volume and time specifications. Engineered for convenience, Flow is a plug-and-play system strategically designed to be placed under the bar or on a nearby surface. Its compact design ensures minimal space occupation, making it an efficient and unobtrusive addition to your coffee setup. It is internet-connected and connects to your espresso machine using simple universal hardware.
Real-Time Barista Feedback - Gauge
The barista feedback system visually presents each pulled shot in real time, offering immediate insight into recipe consistency. Baristas receive instant performance feedback via a scoring system (Perfect, OK, Too Slow, Too Fast), facilitating ongoing skill enhancement. When needed, the system provides grinder adjustment suggestions, empowering baristas to refine their techniques consistently. This feedback is conveniently accessible on a separate mobile, tablet, or desktop device, allowing for easy monitoring and analysis. Additionally, this evaluation provides valuable insights into your business's waste generation.
Flow Dashboard
Accessed through a web-based dashboard, this analytics tool provides a comprehensive overview of every shot poured. Enjoy the convenience of viewing these analytics on the web-based dashboard, allowing you to log in from any device for seamless monitoring. Assess the performance of your baristas and identify sites that may require additional support. This data serves as confirmation of recipe adherence while offering valuable insights into shot trends, helping you forecast inventory needs, and optimizing staff scheduling.
Cost
A one-time hardware purchase, combined with a monthly license, WiFi, and a modern display device of your choice, completes the package.
BENEFITS
- Cost Savings: Visibility enables businesses to pinpoint improvement areas, provide enhanced support to baristas in training and staffing, and identify weaknesses in shot processes during busy periods. This insight aids in strategic planning for preventative maintenance and supplies, optimizing operations.
- Consistent Quality: High-quality beverages and consistency are valued by customers, fostering loyalty to your business.
- Increased Return Business and Customer Loyalty: A continuous flow of returning customers cultivates strong loyalty among your customer base, contributing to sustained business success.
- Improved Customer Satisfaction: This leads to positive customer experiences, increased brand loyalty, and positive word-of-mouth referrals, ultimately contributing to the overall success and reputation of your business.
- Reduced Coffee Waste: This aligns with any sustainable business practice looking to minimize its environmental impact and also contributes to cost savings by optimizing resource usage thereby improving overall operational efficiency.
- Higher Perceived Value of Each Coffee: This positions your offerings as premium, leading to increased customer satisfaction, willingness to pay a premium, and an overall positive impact on your brand's image and profitability.
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Increased Opportunities for Add-on Sales: This is advantageous as it contributes directly to higher revenue streams and profitability. By enticing customers with additional offerings, you enhance the overall customer experience while maximizing the economic potential of each transaction.
- Identification of Issues for Barista Training: This is beneficial as it allows for targeted skill improvement, ensuring that baristas continually enhance their craft. This leads to consistent quality in coffee preparation, increased customer satisfaction, and an elevated reputation for your establishment.
- Training Tool: Use this to consistently maintain your standards. Having this system also attracts baristas because it makes the job and training easier.
HELPFUL RESOURCES
FUNCTIONAL ELEMENTS
DASHBOARD STATISTICS
A dynamic web-based platform that grants you access from any device, empowering you to stay connected with real-time updates spanning across your entire network of sites. Assess the performance of your baristas and identify sites that may require additional support.
This data serves as confirmation of recipe adherence while offering valuable insights into shot trends, helping you forecast inventory needs, and optimizing staff scheduling.
BARISTA FEEDBACK
The barista feedback system visually presents each pulled shot in real time, offering immediate insight into recipe consistency. This feedback is conveniently accessible on a separate mobile or desktop device, allowing for easy monitoring and analysis. Additionally, this evaluation provides valuable insights into your business's waste generation.
Baristas get instant feedback on their performance, rated as Perfect, OK, Too Slow, or Too Fast. They also receive grinder adjustment suggestions to improve their skills consistently.
FLOW GATEWAY DEVICE
Flow device effortlessly merges with your volumetric espresso machine, capturing intricate shot details with precision. These data points are swiftly relayed to servers for immediate analysis, evaluating adherence to your personalized recipes based on volume and time specifications.
Flow is a plug-and-play system designed to fit under the bar or nearby, taking up minimal space. It's internet-connected and easily connects to your espresso machine with universal hardware, enhancing your coffee setup with convenience and efficiency.
Flow Coffee Video
FAQs
Flow has been integrated into many different manufacturer's machines and works with volumetric coffee machines. Each machine does require a unique Gateway Cable. Identify Which Cable You Need >>
Yes. The Flow gateway is WiFi-connected. It has a built-in battery to back up data in case of power or internet interruptions. Requires USB-C power supply (included) for continuous use.
The Flow gateway device is a touchscreen interface for configuration and status indicators.
Flow is a plug-and-play system strategically designed to be placed under the bar or on a nearby surface. Its compact design ensures minimal space occupation. Locate the Flow Gateway in a location that will not be affected by excessive heat, and where it will not come into direct contact with water or steam.
1 flow cable per 2-group heads routes from the unit, 3 meters long. 2 flow cables needed for 3-4 group heads.
The Flow Gauge device, offering real-time feedback, is an optional addition that must be purchased separately and we do not sell this. While an iPad is a popular choice for the display device, the Flow Gauge is universally compatible with various options, such as a computer monitor, tablet, or mobile device.
This versatile device allows for flexible deployment options: it can be mounted directly onto the machine, placed nearby, or left unused according to your preference.
No impact on manufacturer warranty for after-market installation
More Questions?
Feel free to reach out to our sales team, and we'll ensure you get the assistance you need, whether that's determining if this is right fit for your business or what components need for your machine model, rest assured our team is here for you.
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