ASCASO RETURN POLICY & WARRANTY

ASCASO WARRANTY TERMS AND CONDITIONS

The Espresso Parts dba Ascaso-USA Domestic Machine Warranty Coverage, Terms and Conditions.

Please read the following terms carefully to ensure that your Domestic Machine remains covered during the warranty period. If you have more specific questions please feel free to contact our team directly. The acceptance by you from Espresso Parts of any goods and/or services shall constitute acceptance of these terms and conditions. Espresso Parts reserves the right to change or modify the terms and conditions herein without notice

  • PROOF OF PURCHASE: Please retain a copy of the original invoice as proof of purchase, in order for the warranty guarantee to be valid.
  • ORIGINAL PACKAGING: Please retain original packaging for the duration of the warranty period to ensure the safest shipping, if needed in the case of a warranty issue.
  • DEFINITIONS: “Domestic” means equipment intended for home use only, no commercial applications applicable. 

    • WARRANTY COVERAGE

  • 12-Month Warranty
    We guarantee all products against defects caused by faulty workmanship and materials for twelve months of domestic use from the date of purchase. (purchased from 2020).
  • 5- Year Warranty
    We guarantee all thermoblock boilers and groups against defects caused by faulty workmanship and materials for 5-years of domestic use from the purchase date. (purchased from 2020).
  • During this guarantee period Ascaso-USA will repair or replace any defective product, at the discretion of Ascaso-USA.
  • Espresso Parts will cover all shipping costs, parts and labor for warranty related issues, for the duration of coverage.
  • Espresso Parts reserves the right to change or modify the terms and conditions herein without notice.

    This guarantee excludes defects caused by the following issues;
  • Product not being used in accordance with instructions or designed purpose.
  • Accidental damage, misuse, alterations or tampering by unauthorized persons.
  • Repairs or dismantling by unauthorized personnel.
  • Use of non-Ascaso components.
  • Removal or altering of serial numbers.
  • Commercial use.
  • Lack of proper cleaning and maintenance.
  • Parts that are subject to normal wear and tear are not covered under warranty. This includes items like gaskets, portafilter baskets, and screens.
  • Problems related to water damage, poor water quality, and scaling are not covered under warranty.
  • Cosmetic issues (scratches, surface marring) caused by use are not covered under warranty.
  • Warranty is non-transferable.
  • If an issue is determined to be Operator Error, shipping fees will be applied.

    • WARRANTY SUBMISSION PROCESS

    Register your warranty issue with our Warranty Submission Form at Ascaso-USA.com. You will be contacted by a representative to troubleshoot and evaluate the proper next steps to resolve your issue. 

    Do not send equipment to Espresso Parts without first contacting a representative and receiving authorization. Equipment sent without authorization is subject to delivery refusal. Package your merchandise in the original packaging to ensure warranty coverage. Ship your merchandise with RMA number to;

    Attn: Returns Department
    Espresso Parts 
    4315 Lacey Blvd SE
    Lacey, WA 98503

    Upon receipt of your merchandise we will evaluate your claim and respond with a diagnosis within 7-10 business days. Defects not covered under the warranty period are subject to technician service fees and replacement part costs. Technician services fees starting at $65 minimum for the first half hour and then billed at $32.50 per every additional 15 minutes of technician service  time.  

    COMMERCIAL EQUIPMENT RETURN POLICY

    Espresso Parts is proud to offer a 100% accuracy guarantee. If Espresso Parts makes a mistake on your order, Ascaso-USA will cover the shipping costs to correct the mistake. In order to qualify for the 100% accuracy guarantee, orders must be transmitted via the website on Ascaso-USA.com or EspressoParts.com.

    Espresso Parts' expert technicians will work diligently with you to help determine which parts you may need to order but Espresso Parts does not take responsibility for remote diagnostics or orders transmitted verbally. All recommendations on parts and procedures are made without any guarantees.

    All commercial equipment sales final. Website purchase at Espressoparts.com for commercial equipment is typically not eligible for return or exchange. Espresso Parts has the right to to waive the finality of orders within the first 20-days of purchase and will assess a 10% restocking fee and a $350 flat fee to cover return freight shipping.

    RETURNING COMMERCIAL EQUIPMENT

    Website purchases at Ascaso-USA.com and EspressoParts.com for commercial equipment are typically not eligible for return or exchange. Espresso Parts has the right to waive the finality of orders and will assess a minimum 10% restocking fee and a $350 flat fee to cover return freight shipping on heavy equipment. 

    Machines authorized for return must be received in ‘New' condition in original packaging. ‘New’ product is an item that has NOT been removed from its box and used. All items, components, manuals, and packing materials must be in their original packaging. The product must NOT be functionally or cosmetically damaged in any way. You must first obtain a Return Merchandise Authorization (RMA) number from us for your exchange or return to be accepted.  

    All returned equipment is subject to a minimum 10% restocking fee and a $350 flat fee to cover return freight shipping on heavy equipment. Additional cleaning, refurbishment, and replacement packaging fees may be charged as follows:

    1. 10% Restocking Fee: Equipment returned in closed box condition. No power. No water.   
    2. 20% Restocking Fee: Equipment returned in open box condition. 
    3. Equipment received beyond the above-noted condition with any damage is not returnable, and we will contact you to send the machine back. 
    4. All restocking fees will be assessed and applied based on the sole discretion of Ascaso-USA.com and EspressoParts.com. 

    Contact us via email (info@Ascaso-USA.com or info@espressoparts.com) Let us know why you'd like to return the machine—we'll help you determine if there is an exchange that will better suit your needs.  We will send an RMA email to you with detailed instructions on exchanging or returning your merchandise. Please read the email in its entirety and take care to properly prepare your machine for return. This can help avoid additional charges assessed to your return. 

    Note: Equipment that has been modified or customized is not eligible for return. 

    DOMESTIC MACHINE RETURN POLICY AND 100% ORDER ACCURACY GUARANTEE:

    Espresso Parts is proud to offer a 100% accuracy guarantee. If Espresso Parts makes a mistake on your order, Espresso Parts will cover the shipping costs to correct the mistake. In order to qualify for the 100% accuracy guarantee, orders must be transmitted via the website on EspressoParts.com. 

    Espresso Parts' expert technicians will work diligently with you to help determine which parts you may need to order but Espresso Parts  does not take responsibility for remote diagnostics or orders transmitted verbally. All recommendations on parts and procedures are made without any guarantees. 

    All Wholesale Customer sales are final. Ascaso-USA has the right to waive the finality of orders for wholesale customers within 20 days of the ship date. Retail customer website purchases at Ascaso-USA.com and EspressoParts.com are typically eligible for return or exchange within 20 days of the shipping date. Wholesale customers are responsible for return shipping fees and liable for damages or lost equipment.

    WHOLESALE CUSTOMER; HOW TO REQUEST AN EXCHANGE OR RETURN

    Website purchases at Ascaso-USA.com and EspressoParts.com purchased at Wholesale Price is typically not eligible for return. Ascaso-USA has the right to waive the finality of orders for Wholesale Customers within the first 20-days after purchase and will assess a 10% restocking fee. Machines must be received in ‘New' condition in original packaging, closed box condition. ‘New’ product is an item that has NOT been removed from its box and used. All items, components, manuals, and packing materials must be in their original packaging. The product must NOT be functionally or cosmetically damaged in any way. You must first obtain a Return Merchandise Authorization (RMA) number from us for your exchange or return to be accepted.  

    All returned equipment is subject to a minimum 10% restocking fee. Additional cleaning, refurbishment, and replacement packaging fees may be charged as follows:

    1. 10% Restocking Fee: Equipment returned in closed box condition. No power. No water. 
    2. 20% Restocking Fee: Equipment returned in open box condition.    
    3. Equipment received beyond the above-noted condition with any damage is not returnable, and we will contact you to send the machine back. 
    4. All restocking fees will be assessed and applied based on the sole discretion of Ascaso-USA.com and EspressoParts.com. 

    Contact us via email (info@Ascaso-USA.com or info@espressoparts.com) Let us know why you'd like to return the machine—we'll help you determine if there is an exchange that will better suit your needs.  We will send an RMA email to you with detailed instructions on exchanging or returning your merchandise. Please read the email in its entirety and take care to properly prepare your machine for return. This can help avoid additional charges assessed to your return. 

    Note: Equipment that has been modified or customized is not eligible for return. 

    RETAIL CUSTOMER; HOW TO REQUEST AN EXCHANGE OR RETURN

    Machines must be received in 'Like New' condition in original packaging. ‘Like new’ product is an item that has been removed from its box and used as intended by the manufacturer for a short period of time. All items, components, manuals, and packing materials must be returned to their original packaging. The product must be clean and dry upon return to our warehouse. Any item returned to us that requires extensive cleaning will incur a cleaning deduction from the refund, or be refused. The product must not be functionally or cosmetically damaged in any way. You must first obtain a Return Merchandise Authorization (RMA) number from us for your exchange or return to be accepted.  

    All returned equipment is subject to a minimum 2.5% restocking fee. Additional cleaning, refurbishment, and replacement packaging fees may be charged as follows:

    1. 10% Restocking Fee: Any grinders that have had any beans run through the grinding chamber, regardless of prior cleaning and appearance. Damaged or missing packaging or accessories or equipment returned wet, dirty, and requiring additional cleaning. 
    2. 15% Restocking Fee: Equipment returned with cosmetic damage requiring labor to correct including surface scratches on painted or polished surfaces.
    3. 25% Restocking Fee: Equipment returned with severe cosmetic damage requiring extensive repair including scratches or chips deep into the finish, or dented body panels. Extremely dirty equipment requiring 1 hour or more of cleaning.  

    Equipment received beyond the above-noted damage is not returnable, and we will contact you to send the machine back. 

    All restocking fees will be assessed and applied based on the sole discretion of Ascaso-USA.com and EspressoParts.com. 

    Contact us via email (info@Ascaso-USA.com or info@espressoparts.com). Let us know why you'd like to return the machine—we'll help you determine if there is an exchange that will better suit your needs.  We will send an RMA email to you with detailed instructions on exchanging or returning your merchandise. Please read the email in its entirety and take care to properly prepare your machine for return. This can help avoid additional charges assessed to your return. 

    Note: Equipment that has been modified or customized is not eligible for return.