Espresso Parts Return Policy
Thank you for choosing Espresso Parts! FedEx Express Service orders placed before 2:00PM PST generally ship out the same day the order is placed. Please be aware that all other orders placed after 11:00AM PST may not ship until the next business day. We move quickly and since your order is already in the works we are not able to make any changes. You will receive a separate email after your order ships. Watch out for any merchandise that will ship separately as we do ship from several warehouses. To guarantee your order, all back-ordered merchandise will be charged at this time and will ship as soon as they become available. You will not be charged additional shipping on back-ordered items. Contact our amazing customer support team at 800.459.5594 / 360.357.7781 or email@example.com if you have any questions in regards to these policies.
365 DAY FREE RETURN POLICY
Espresso Parts will gladly accept all unused or defective merchandise for a return for refund or exchange. All merchandise must be returned in 'like new' condition in its original packaging. ‘Like new’ product is an item that has been removed from its box and used as intended by the manufacturer for a short period of time. All items, components, manuals, and packing materials must be returned to its original packaging. The product must be clean and dry upon return at our warehouse. Any item returned to us that requires extensive cleaning will incur a cleaning deduction from the refund, or be refused. The product must not be functionally or cosmetically damaged in any way.
*Important Note: Special Order Items, Custom Merchandise, All Equipment, Most Electrical Items, Pump Heads, Solenoids and Books are NOT eligible for return. Some electrical items have a specified 20-30-day return policy on the product page. Otherwise, all sales are final on this merchandise. Please allow 2-3 weeks for your return to be received and processed. Most returns are processed within 10 business days of receipt in our warehouse. We will send you an email confirming your return has been processed. Your refund will be credited back directly to the credit card or other payment methods used for the original order. In special cases, you may receive a credit on your account to be used within 90 days or a refund via PayPal or ACH. Please consult a Customer Service Representative for more details regarding a special case.
RETURNING MERCHANDISE FOR REFUND OR EXCHANGE
Espresso Parts accepts returns up to 365 days from the time it was purchased and return shipping is *FREE. Yes, 365 days and *FREE!!!! It’s as easy as 1, 2, 3.
Call our Customer Support team and request the required RMA # for your return. Call us at (800) 459-5594.
Take advantage of our *FREE return label.
Pack your merchandise securely in the original packaging and adhere your return shipping label and your RMA # to the outside of the package. Please ensure no other shipping labels are visible. Then send it to us! Tape your return label to your box then drop it off at any authorized Shipping Center. Find the FedEx Service Center Nearest to You. *Please note to use our pre-paid labels, shipments must be sent from the United States.
You can send the merchandise back to us at the address below using your own shipping method. You are responsible for all tracking information and insurance. Espresso Parts is not liable for return shipments that don't include our return shipping label. RMA # is still required if you use your own shipping method. All other policies apply.
4315 Lacey Blvd SE
Lacey, WA 98503
Attn: Returns Department
DAMAGED & MISSING MERCHANDISE MUST BE REPORTED WITHIN 7 DAYS OF RECEIVING YOUR ORDER
Prior to signing receipt of your shipment, carefully inspect the box or boxes for any damage. If you see damage you must mark the delivery receipt accordingly. It is recommended to take pictures of the outside of the box and the inside of the box. Then unpack the contents to ensure there is no concealed damage or missing items.
Gather the following documentation:
E-mail firstname.lastname@example.org or call us at (800) 459-5594 with the above documentation and we will be happy to work with the freight company to process a damage claim. Espresso Parts is limited to assist when working with your freight forwarder.
- Espresso Parts Order Number
- Freight Tracking Number
- Photographs and description of damage
*NOTICE: FedEX shipments include $100 insurance coverage. Insurance in excess of $100 should be requested at the time of purchase. The receiver is responsible for additional insurance costs. The receiver is responsible to file an insurance claim with FedEx. All shipments are DAP and Espresso Parts is not responsible for lost or damaged items.
By selecting USPS Priority Domestic Shipping, you release Espresso Parts from responsibility for delayed shipments and loss in excess of $50.00. Insurance claims to damaged or lost items in excess of $50.00 will not be recovered. Espresso Parts is not responsible for lost or damaged items. Insurance in excess of $50.00 should be requested at the time of purchase. All shipments are DAP and Espresso Parts is not responsible for lost or damaged items.
RECEIVE INCORRECT MERCHANDISE? WE'LL MAKE IT RIGHT!
Contact our Customer Support team at (800) 459-5594 and we will coordinate a reorder to ship the correct merchandise at no additional cost to you. We may also provide you with a prepaid return shipping label and request an immediate return of the incorrectly received merchandise. To avoid additional charges the incorrectly received merchandise must be shipped within 7 days of receiving the prepaid return shipping label. All regular return policies still apply. All merchandise must be returned unused and in original packaging in order to avoid being charged.
Our goal is to offer the highest quality products within the specialty coffee trade. We guarantee a full refund or replacement of all defective products at no additional cost to you. Most merchandise has a specified limited warranty and will be dealt with accordingly. Our first step will be to coordinate a replacement directly with the manufacturer at no additional cost.