Espresso Parts will gladly accept all unused or defective merchandise for return. All merchandise must be unused and returned in its original packaging. *Important Note: Special Order Items, All Equipment, Electrical Items, Pump Heads, Solenoids and Books are NOT eligible for return. All sales are final on this merchandise. Please allow 2-3 weeks for your return to be received and processed. Most returns are processed within 10 business days of receipt in our warehouse. We will send you an email confirming your return has been processed. Your refund will be credited back directly to the credit card or other payment method that was used for the original order. In special cases, you may receive a credit on your account to be used within 90 days or a refund via PayPal or ACH. Please consult a Customer Service Representative for more details regarding a special case.
RETURNING MERCHANDISE
Espresso Parts accepts returns up to 365 days from the time it was purchased and return shipping is *FREE. Yes, 365 days and *FREE!!!! It’s as easy as 1, 2, 3.
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Call our Customer Support team and request the required RMA # for your return. Call us at (800) 459-5594.
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Take advantage of our *FREE FedEx return label.
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Pack your merchandise securely in the original packaging and adhere your return shipping label and your RMA # to the outside of the package. Please ensure no other shipping labels are visible. Then send it to us! Tape your FedEx return label to your box then drop it off at any authorized FedEx Shipping Center. Find the FedEx Service Center Nearest to You. *Please note to use our pre-paid labels, shipments must be sent from the United States.
You can send merchandise back to us at the address below using your own shipping method. You are responsible for all tracking information and insurance. Espresso Parts is not liable for return shipments that don't include our return shipping label. RMA # is still required if you use your own shipping method. All other policies apply.
Espresso Parts
4315 Lacey Blvd SE
Lacey, WA 98503
Attn: Returns Department
DAMAGED & MISSING MERCHANDISE MUST BE REPORTED WITHIN 7 DAYS OF RECEIVING YOUR ORDER
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Prior to signing receipt of your shipment, carefully inspect the box or boxes for any damage. If you see damage you must mark the delivery receipt accordingly. It is recommended to take pictures of the outside of the box and the inside of the box. Then unpack the contents to ensure there is no concealed damage or missing items.
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Gather the following documentation:
E-mail returns@espressoparts.com or call us at (800) 459-5594 with the above documentation and we will be happy to work with the freight company to process a damage claim. Espresso Parts is limited to assist when working with your freight forwarder.
- Espresso Parts Order Number
- Freight Tracking Number
- Photographs and description of damage
*NOTICE: FedEX shipments include $100 insurance coverage. Insurance in excess of $100 should be requested at the time of purchase. The receiver is responsible for additional insurance costs. The receiver is responsible to file an insurance claim with FedEx. All shipments are DAP and Espresso Parts is not responsible for lost or damaged items.
By selecting USPS Priority Domestic Shipping, you release Espresso Parts from responsibility for delayed shipments and loss in excess of $50.00. Insurance claims to damaged or lost items in excess of $50.00 will not be recovered. Espresso Parts is not responsible for lost or damaged items. Insurance in excess of $50.00 should be requested at the time of purchase. All shipments are DAP and Espresso Parts is not responsible for lost or damaged items.
