WARRANTY & CLAIM PROCEDURE
 
PROOF OF PURCHASE
PLEASE RETAIN A COPY OF THE ORIGINAL INVOICE AS PROOF OF PURCHASE, IN ORDER FOR THE WARRANTY GUARANTEE TO BE VALID.
ORIGINAL PACKAGING
PLEASE RETAIN ORIGINAL PACKAGING FOR THE DURATION OF THE WARRANTY PERIOD TO ENSURE THE SAFEST SHIPPING, IF NEEDED IN THE CASE OF WARRANTY ISSUES. 
DEFINITIONS
“COMMERCIAL” MEANS EQUIPMENT INTENDED FOR COMMERCIAL USE AS SPECIFIED BY THE USER MANUAL.
 
WARRANTY COVERAGE:
  • 12-MONTH WARRANTY, WE GUARANTEE ALL PRODUCTS AGAINST DEFECTS CAUSED BY FAULTY WORKMANSHIP AND MATERIALS FOR TWELVE MONTHS OF COMMERCIAL USE FROM THE DATE OF PURCHASE.
  • 5-YEAR  WARRANTY, WE GUARANTEE ALL THERMOBLOCK BOILERS, BOILERS, AND GROUPS AGAINST DEFECT CAUSED BY FAULTY WORKMANSHIP AND MATERIALS FOR FIVE YEARS OF COMMERCIAL USE FROM THE PURCHASE DATE.
  • DURING THE GUARANTEE PERIOD ASCASO-USA WILL REPAIR OR REPLACE ANY DEFECTIVE PRODUCT, AT THE DISCRETION OF ASCASO-USA. ASCASO-USA WILL COVER SHIPPING COSTS, PARTS, AND LABOR FOR WARRANTY REPLACEMENT ISSUES, FOR THE DURATION OF THE COVERAGE.
  • WARRANTY EXCLUSIONS, ASCASO-USA RESERVES THE RIGHT TO CHANGE OR MODIFY THE TERMS AND CONDITIONS HEREIN WITHOUT NOTICE. THIS GUARANTEE EXCLUDES DEFECTS CAUSE BY BUT NOT LIMITED TO THE FOLLOWING ISSUES; 
  • PRODUCT NOT BEING USED IN ACCORDANCE WITH INSTRUCTIONS OR DESIGNED PURPOSE.
  • ACCIDENTAL DAMAGE, MISUSE, ALTERATIONS, OR TAMPERING BY UNAUTHORIZED PERSONS.
  • REPAIRS OR DISMANTLING BY UNAUTHORIZED PERSONNEL.
  • USE OF NON-ASCASO COMPONENTS.
  • REMOVAL OR ALTERING OF SERIAL NUMBERS.
  • LACK OF PROPER CLEANING AND MAINTENANCE.
  • PARTS THAT ARE SUBJECT TO NORMAL WARE AND TEAR ARE NOT COVERED UNDER THE WARRANTY. THIS INCLUDES ITEMS LIKE GASKETS, PORTAFILTER BASKETS, SCREENS, ETC.
  • PROBLEMS RELATED TO WATER DAMAGE, POOR WATER QUALITY, AND SCALING ARE NOT COVERED UNDER WARRANTY.
  • COSMETIC ISSUES (SCRATCHES, SURFACE MARRING). 
  • WARRANTY IS NON-TRANSFERABLE.


  • CONTACT ASCASO-USA REGARDING ANY CLAIM TO BE MADE UNDER WARRANTY BY PHONE OR EMAIL. COMPLETE THE DEFECTIVE PART WARRANTY CLAIM FORM FOUND ON ASCASO-USA’S WEBSITE. SHIP THE COMPLETED CLAIM SHEET WITH THE DEFECTIVE MERCHANDISE PREPAID TO ASCASO-USA, ATTN: RETURNS DEPT, 4315 LACEY BLVD SE, LACEY, WASHINGTON 98503. IF ASCASO-USA DETERMINES THE PRODUCT IS COVERED UNDER WARRANTY, THE PURCHASE PRICE OF THE PART WILL BE CREDITED TO THE RESELLER’S ACCOUNT WITH ASCASO-USA. DEFECTS NOT COVERED UNDER WARRANTY ARE SUBJECT TECHNICIAN SERVICE FEES AND PART REPLACEMENT COSTS.

     

     

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