Shipping & Receiving
Thank you for choosing Espresso Parts! Expedited service orders placed before 2:00PM PST generally ship out the same day the order is placed. Please be aware that standard orders placed after 11:00am PST may not ship until the next business day. You will receive an invoice email with tracking number after the order processes. Please be sure to check your invoice as some items may be on backorder. Back ordered items will ship as soon as they become available, at no extra charge. Contact Espresso Parts' amazing customer support team at 800.459.5594 / 360.357.7781 or email@example.com if you have any questions in regards to these policies.
Our goal is to offer the highest quality products within the specialty coffee trade. We guarantee a full refund or replacement of all defective products at no additional cost to you. Most electrical items have specified limited warranties. If an electrical device fails to function due to manufacturers defect, Espresso Parts will repair or replace the device (TBD).
Domestic US Shipping Methods:
INTERNATIONAL SHIPPING METHODS ONLINE:
At this time, we only offer one shipping option for international orders online. We have found it to be the most reliable and affordable for the speed in which it is delivered. This is with the understanding that most of our international orders are valued at high dollar amounts. Receiving customers are responsible for any applicable duties, tariffs, or taxes. Please do not ask us to adjust customs values or ship with another method, as we can/will not.
INTERNATIONAL ORDERS VIA USPS:
Special requested orders to be shipped using the United States Postal Service must be requested via email to firstname.lastname@example.org. Send your requested items with quantities, physical address and phone number so we may create an estimate and calculate your total.
First Class Package International: First-Class Package International Service is our most affordable international service for small packages. Send anything up to 4 lbs (cannot exceed $400 in value) to more than 180 countries. Delivery time varies by destination. Tracking: Yes, live tracking at www.usps.com
Priority Mail International: Priority Mail International service is a reliable and affordable way to send mail and packages up to 70 lbs to over 180 countries. Delivery is typically within 6-10 business days. Tracking: Yes, live tracking at www.usps.com.
USPS RELEASE OF RESPONSIBILITY DISCLAIMER:
Returns & Exchanges
For our returns policy please visit the Returns & Exchanges page.
Equipment & Oversized Freight Shipments:
Please note that shipping charges online are estimated and do not take into account multiple packages, oversized packages or insurance. Actual shipping charges will be calculated when your order is processed. If there is a significant increase in shipping your order will be held and you will be contacted. We apologize in advance for any inconvenience this may cause you.
If your order is palletized, weighs more than 70 pounds, or measures more than 72 inches on the longest side, we may be required to ship via freight carrier. This means that your shipment will be delivered on a semi trailer and will thus require either a loading dock, forklift, and or optional lift gate delivery service. Please note, the average height of a freight truck bed is four feet off ground level, making it very difficult to unload heavy or tall items without a loading dock or forklift. Lift gate delivery service may be purchased at the time of order to ensure safe unloading at the time of delivery. It is the customer's responsibility to remove the product from the truck.
Delivery transit times typically range from 3-7 business days after shipment. Transit times are estimates only and are not guaranteed. Standard delivery is designed for delivery locations equipped with a loading dock or forklift on-site. Additional delivery options, including lift gate delivery service may be purchased for an additional fee. Lift gate delivery service will not be included unless you request it with your order. After an order has been shipped we cannot change the delivery service while the truck is en route.
Expedited shipments are guaranteed in most cases. Transit times vary for expedited delivery depending on the delivery location and the service level requested. Contact our customer service team at (800) 459-5594 to discuss expedited delivery options, including transit times and pricing. Expedited delivery is designed for delivery locations equipped with a loading dock or forklift on-site. Additional delivery options, including lift gate delivery service may be purchased for an additional fee. Lift gate delivery service will not be included unless you request it with your order. After an order has been shipped we cannot change the delivery service while the truck is en route.