Shipping & Receiving
Our goal is to offer the highest quality products within the specialty coffee trade. We guarantee a full refund or replacement of all defective products at no additional cost to you. Most electrical items have specified limited warranties. If an electrical device fails to function due to manufacturers defect, Espresso Parts will repair or replace the device (TBD).
Delivery in: 2-4 business days (not a guaranteed time frame)
Tracking: Yes, live tracking at www.usps.com
Delivery in: 2-5 business days (not a guaranteed time frame)
Tracking: Yes, live tracking on www.fedex.com
- Priority Overnight: Next-business-day delivery by 10:30 a.m. to most areas (by noon, 4:30 or 5:00 p.m. to some rural areas).
- Standard Overnight Next-business-day delivery by 5:00 p.m.
- 2 Day Air: Delivers in 2 business days
- 3 Day Express Saver: Delivers in 3 business days
- (Saturday delivery not available, unless requested and verified)
- Tracking: Yes, live tracking on www.fedex.com
At this time, we only offer one shipping option for international orders online. We have found it to be the most reliable and affordable for the speed in which it is delivered. This is with the understanding that most of our international orders are valued at high dollar amounts. Receiving customers are responsible for any applicable duties, tariffs, or taxes. Please do not ask us to adjust customs values or ship with another method, as we can/will not.
- International Priority: Typically delivers in 1, 2 or 3 business days. Service is available to more than 220 countries and territories, including delivery to major cities in Canada and Mexico typically in 1 business day and major cities in Europe and Asia by noon typically in 2 business days
- International Economy: Delivery typically in 2-5 business days to more than 215 countries and territories
- Tracking: Yes, live tracking on www.fedex.com
Special requested orders to be shipped using the United States Postal Service must be requested via email to firstname.lastname@example.org. Send your requested items with quantities, physical address and phone number so we may create an estimate and calculate your total.
First Class Package International: First-Class Package International Service is our most affordable international service for small packages. Send anything up to 4 lbs (cannot exceed $400 in value) to more than 180 countries. Delivery time varies by destination. Tracking: Yes, live tracking at www.usps.com
Priority Mail International: Priority Mail International service is a reliable and affordable way to send mail and packages up to 70 lbs to over 180 countries. Delivery is typically within 6-10 business days. Tracking: Yes, live tracking at www.usps.com.
USPS RELEASE OF RESPONSIBILITY DISCLAIMER:
By emailing your request, you release Espresso Parts LLC from responsibility for lost or delayed products / orders. Espresso Parts LLC will in no way negotiate the delivery policies of our shipping vendors.
For our returns policy please visit the Returns & Exchanges page.
Please note that shipping charges online are estimated and do not take into account multiple packages, oversized packages or insurance. Actual shipping charges will be calculated when your order is processed. If there is a significant increase in shipping your order will be held and you will be contacted. We apologize in advance for any inconvenience this may cause you.
If your order is palletized, weighs more than 70 pounds, or measures more than 72 inches on the longest side, we may be required to ship via freight carrier. This means that your shipment will be delivered on a semi trailer and will thus require either a loading dock, forklift, and or optional lift gate delivery service. Please note, the average height of a freight truck bed is four feet off ground level, making it very difficult to unload heavy or tall items without a loading dock or forklift. Lift gate delivery service may be purchased at the time of order to ensure safe unloading at the time of delivery. It is the customer's responsibility to remove the product from the truck.
Delivery transit times typically range from 3-7 business days after shipment. Transit times are estimates only and are not guaranteed. Standard delivery is designed for delivery locations equipped with a loading dock or forklift on-site. Additional delivery options, including lift gate delivery service may be purchased for an additional fee. Lift gate delivery service will not be included unless you request it with your order. After an order has been shipped we cannot change the delivery service while the truck is en route.
Expedited shipments are guaranteed in most cases. Transit times vary for expedited delivery depending on the delivery location and the service level requested. Contact our customer service team at (800) 459-5594 to discuss expedited delivery options, including transit times and pricing. Expedited delivery is designed for delivery locations equipped with a loading dock or forklift on-site. Additional delivery options, including lift gate delivery service may be purchased for an additional fee. Lift gate delivery service will not be included unless you request it with your order. After an order has been shipped we cannot change the delivery service while the truck is en route.