Shipping Policies

Our Guarantee:
Our goal is to offer the highest quality products within the specialty coffee trade. We guarantee a full refund or replacement of all defective products at no additional cost to you. Most electrical items have specified limited warranties. If an electrical device fails to function due to manufacturers defect, Espresso Parts will repair or replace the device (TBD).

Domestic US Shipping Methods:
USPS First Class/Priority:
Delivery in: 2-3 business days (not a guaranteed time frame)
Tracking: Electronic verification that a shipping label has been created and Delivery Confirmation only

USPS EXPRESS:
Delivery in: 1-2 business days
Tracking: Yes

FEDEX HOME/GROUND:
Delivery in: 2-4 business days (not a guaranteed timeframe)
Tracking: Yes

FEDEX EXPRESS:
Delivery via: Overnight (Saturday delivery not available, unless requested and verified), 2 Day Air, 3 Day Express Saver:
Tracking: Yes

 

INTERNATIONAL SHIPPING METHODS ONLINE:
At this time, we only offer one shipping option for international orders online. We have found it to be the most reliable and affordable for the speed in which it is delivered. This is with the understanding that most of our international orders are valued at high dollar amounts. Receiving customers are responsible for any applicable duties, tariffs, or taxes. Please do not ask us to adjust customs values or ship with another method, as we can/will not.

FEDEX INTERNATIONAL:
Delivery in: Variable
Tracking: Yes

INTERNATIONAL ORDERS VIA UNITED STATES POSTAL SERVICE:

Special requested orders to be shipped using the United States Postal Service must be requested via email to info@espressoparts.com. Send your requested items with quantities, physical address and phone number so we may create an Estimate and calculate your total. A PayPal Money Request will be submitted after confirmation the Estimate and shipping information is correct and acceptable.

The least expensive method would be First Class Mail, but it has no tracking information available, as well as no estimated time-in-transit which means: when it gets there it gets there. Additionally, we have had quite an alarming number of packages get lost using the US Post, and in this event there is no recourse, and the product and shipping costs are a complete loss. The next option is Priority Mail International, but the same conditions apply. The third, most reliable and costliest is Global Express, and this does have live tracking.

For small items of low value, we highly suggest you find a local source in your country, and will be happy to facilitate finding a distributor of the same product for you locally. WE CANNOT SHIP SMALL ITEMS IN ENVELOPES. As Customs require Commercial Invoices (multiple copies) to be affixed to the outside of a package, the minimum required size of the package must be 9 x 7 x 4 inches, for all items, regardless of the products size.

USPS GLOBAL EXPRESS:
Delivery in: 3-5 business days
Tracking: Yes
Signature required: Yes

USPS PRIORITY MAIL INTERNATIONAL:
Delivery in: 6-10 business days
Tracking: No
Signature Required: No

USPS FIRST CLASS INTERNATIONAL:
Delivery in: Not Available
Tracking: No
Signature Required: No
Insurance: No

USPS RELEASE OF RESPONSIBILTY DISCLAIMER:
By emailing your request, you release Espressoparts.com and it's affiliated companies from responsibility for lost or delayed products / orders. Espressoparts.com will in no way negotiate the delivery policies of our shipping vendors.

USPS DELIVERY CONFIRMATION:
Orders shipped USPS will NOT be trackable online. Delivery Confirmation is not tracking, it only confirms delivery of a parcel. USPS.com will only update your ID once when we ship and once when it is delivered.

Damaged Shipments:
All damaged shipments are the responsibility of the freight carrier and therefore all damage claims must be filed with them. Shipping errors or shortages must be reported within 7 days.

HOW TO RETURN AND EXCHANGE MERCHANDISE

Returns and Exchanges:
Merchandise can be returned within 30 days of the purchase date. Please email Returns@espressoparts.com to receive the required RMA number. Items must be received in their original packaging and in unused condition or they may not be eligible for a full refund/exchange. A refund will be credited back to your original method of payment, and will post approximately two days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. Most returns will process in approximately two to three weeks, depending on your method of return. Electrical items, books and videos are not eligible for return or exchange. We ship from more than one warehouse so your order may arrive in more than one shipment. If you have purchased items that are now on sale, we will gladly offer you a price adjustment if the original date of shipment was within 14 days of the sale offering. Please email Orders@espressoparts.com for your price adjustment.

You may ship or return items to:

Espresso Parts LLC
4315 Lacey Blvd SE
Lacey, WA 98503