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365 Day Return policy

Shipping & Receiving

Thank you for choosing Espresso Parts! FedEx Express Service orders placed before 2:00PM PST generally ship out the same day the order is placed. Please be aware that all other orders placed after 11:00am PST may not ship until the next business day. We move quickly and since your order is already in the works we are not able to make any changes. You will receive a separate email after your order ships. Watch out for any merchandise that will ship separately as we do ship from several warehouses. To guarantee your order, all back ordered merchandise will be charged at this time and will ship as soon as they become available. You will not be charged additional shipping on backordered items. Contact our amazing customer support team at 800.459.5594 / 360.357.7781 or info@espressoparts.com if you have any questions in regards to these policies.


Our Guarantee:

Our goal is to offer the highest quality products within the specialty coffee trade. We guarantee a full refund or replacement of all defective products at no additional cost to you. Most electrical items have specified limited warranties. If an electrical device fails to function due to manufacturers defect, Espresso Parts will repair or replace the device (TBD).


Will-Call Orders:

Will-Call orders will be available the next business day, from 1pm to 4pm, following your order placement . Retrieve your order at:

4315 Lacey Blvd. SE, Lacey, WA 98503

Will-Call Hours are Monday- Friday, 1pm - 4pm. Please contact Customer Service at info@espressoparts.com or 800-459-5594 for additional questions.


Domestic US Shipping Methods:


USPS First Class (13oz or less):

Delivery in: 1-3 business days (not a guaranteed time frame)

Tracking: Yes, live tracking at www.usps.com.

 

USPS Priority:

Delivery in: 1-4 business days (not a guaranteed time frame)

Tracking: Yes, live tracking at www.usps.com.

*NOTICE: By selecting USPS Shipping, you release Espresso Parts from responsibility for delayed shipments and loss in excess of $50.00. Insurance claims to damaged or lost items in excess of $50.00 will not be recovered. Espresso Parts is not responsible for lost or damaged items. Insurance in excess of $50.00 should be requested at the time of purchase. All shipments are EX Works and Espresso Parts is not responsible for lost or damaged items.


FedEx Ground:

Delivery in: 2-5 business days (not a guaranteed time frame)

Tracking: Yes, live tracking on www.fedex.com


FedEx Express (guaranteed service consistent with the provisions of the FedEx Service Guide):

  • Priority Overnight: Next-business-day delivery by 10:30 a.m. to most areas (by noon, 4:30 or 5:00 p.m. to some rural areas).
  • Standard Overnight: Next-business-day delivery by 5:00 p.m.
  • 2 Day Air: Delivers in 2 business days
  • 3 Day Express Saver: Delivers in 3 business days
  • Saturday Delivery available for an additional surcharge, must be requested and verified
  • Tracking: Yes, live tracking on www.fedex.com

*NOTICE: By selecting FedEx Shipping, you release Espresso Parts from responsibility for delayed shipments and loss in excess of $100.00. Insurance in excess of $100 should be requested at the time of purchase. The receiver is responsible for additional insurance costs. The receiver is responsible to file an insurance claim with FedEx. All shipments are EX Works and Espresso Parts is not responsible for lost or damaged items. Weather, natural disasters and other uncontrollable events can interrupt FedEx transportation flow. Shipments delayed due to an uncontrollable event are not eligible for a refund or credit under the FedEx money-back guarantee policy.


International Shipping Methods Online:


*NOTICE: Receiving customers are responsible for any applicable duties, tariffs, or taxes. Please do not ask us to adjust customs values or as we can/will not.


FedEx International (guaranteed service consistent with the provisions of the FedEx Service Guide):

  • International Priority: Typically delivers in 1, 2 or 3 business days. Service is available to more than 220 countries and territories, including delivery to major cities in Canada and Mexico typically in 1 business day and major cities in Europe and Asia by noon typically in 2 business days
  • International Economy: Delivery typically in 2-5 business days to more than 215 countries and territories
  • Tracking: Yes, live tracking on www.fedex.com

 

*NOTICE: By selecting FedEx Shipping, you release Espresso Parts from responsibility for delayed shipments and loss in excess of $100.00. Insurance in excess of $100 should be requested at the time of purchase. The receiver is responsible for additional insurance costs. The receiver is responsible to file an insurance claim with FedEx. All shipments are EX Works and Espresso Parts is not responsible for lost or damaged items. Weather, natural disasters and other uncontrollable events can interrupt FedEx transportation flow. Shipments delayed due to an uncontrollable event are not eligible for a refund or credit under the FedEx money-back guarantee policy.

 

International Orders via USPS:

First Class Package International: First-Class Package International Service is our most affordable international service for small packages. Send anything up to 4 lbs (cannot exceed $400 in value) to more than 180 countries. Delivery time varies by destination. Not a guaranteed service. Tracking: Yes, live tracking at www.usps.com.

Priority Mail International: Priority Mail International service is a reliable and affordable way to send mail and packages up to 70 lbs to over 180 countries. Delivery is typically within 6-10 business days. Not a guaranteed service. Tracking: Yes, live tracking at www.usps.com.

 

USPS Release of Responsibility Disclaimer:


*NOTICE: By selecting USPS Shipping, you release Espresso Parts from responsibility for delayed shipments and loss in excess of $50.00. Insurance claims to damaged or lost items in excess of $50.00 will not be recovered. Espresso Parts is not responsible for lost or damaged items. Insurance in excess of $50.00 should be requested at the time of purchase. All shipments are EX Works and Espresso Parts is not responsible for lost or damaged items. Weather, natural disasters and other uncontrollable events can interrupt USPS transportation flow.

 

Returns & Exchanges

For our returns policy please visit the Returns & Exchanges page.

 

Equipment & Oversized Freight Shipments:


Please note that shipping charges online are estimated and do not take into account multiple packages, oversized packages or insurance. Actual shipping charges will be calculated when your order is processed. If there is a significant increase in shipping your order will be held and you will be contacted. We apologize in advance for any inconvenience this may cause you.

If your order is palletized, weighs more than 70 pounds, or measures more than 72 inches on the longest side, we may be required to ship via freight carrier. This means that your shipment will be delivered on a semi trailer and will thus require either a loading dock, forklift, and or optional lift gate delivery service. Please note, the average height of a freight truck bed is four feet off ground level, making it very difficult to unload heavy or tall items without a loading dock or forklift. Lift gate delivery service may be purchased at the time of order to ensure safe unloading at the time of delivery. It is the customer's responsibility to remove the product from the truck.

 

Standard Freight:

Delivery transit times typically range from 3-7 business days after shipment. Transit times are estimates only and are not guaranteed. Standard delivery is designed for delivery locations equipped with a loading dock or forklift on-site. Additional delivery options, including lift gate delivery service may be purchased for an additional fee. Lift gate delivery service will not be included unless you request it with your order. After an order has been shipped we cannot change the delivery service while the truck is en route.

 

Expedited Freight:

Expedited shipments are guaranteed in most cases. Transit times vary for expedited delivery depending on the delivery location and the service level requested. Contact our customer service team at (800) 459-5594 to discuss expedited delivery options, including transit times and pricing. Expedited delivery is designed for delivery locations equipped with a loading dock or forklift on-site. Additional delivery options, including lift gate delivery service may be purchased for an additional fee. Lift gate delivery service will not be included unless you request it with your order. After an order has been shipped we cannot change the delivery service while the truck is en route.


*NOTICE: By selecting FREIGHT Shipping, you release Espresso Parts from responsibility for delayed shipments and loss in excess of $100.00. Insurance in excess of $100 should be requested at the time of purchase. The receiver is responsible for additional insurance costs. The receiver is responsible to file an insurance claim with the Freight Company. All shipments are EX Works and Espresso Parts is not responsible for lost or damaged items.