The Espresso Parts Guarantee
We guarantee the quality of our products. Espresso Parts, Inc. will,
on all non-electrical items, replace defective products or issue a
credit at our option. All Espresso Parts electrical devices have
specified limited warranties. If an electrical device fails to
function due to manufacturers defect, Espresso Parts will repair or
replace the device at our option. All espresso and coffee brewers are
covered by manufacturers warranty, all parts and labor will be covered
by Espresso Parts Inc. and/or the manufacturers.
Damaged Shipments
All damaged shipments are the responsibility of the freight carrier and
therefore all damage claims must be filed with them. Shipping errors or
shortages must be reported within 7 days.
Payment
Espresso Parts does not, under any circumstances, provide net terms.
Prepayment with company check is acceptable. We also accept US and
Canandian Visa, MasterCard, American Express and Discover. While we do
NOT accept international credit cards, we do accept online PayPal &
Google payments as well as wire transfers.
Shipping Policy
Orders are shipped Ground, 3 Day Select, 2nd Day Air and Next Day Air
via UPS. We can ship via the United States Postal Service if
requested. We ship all international orders via FedEx. Items over 50
pounds are shipped via Freight.
Return Policy
All returns are subject to a 20% restocking fee. No returns after 30
days, no returns on electrical items or books/videos. Shortages must
be reported within 7 business days. Signed invoice must accompany ALL
returned items for proper processing. Before we are able to accept
returns, a RMA (Return Merchandise Authorization) number must be
obtained from us.
The Fine Print
All orders are subject to availability. All shipping charges are the
responsibility of the customer. Prices are subject to change without
notice. Residents of Washington State will be charged 8.4% sales tax.
Our current catalog and price list--both in print and online--supersede
all previous versions.
Thanks for your order!
Espresso Parts (EspressoParts.com)
1(800)459-5594
8AM-5PM Pacific Time
