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365 Day Return policy

Returns

Thank you for choosing Espresso Parts! FedEx Express Service orders placed before 2:00PM PST generally ship out the same day the order is placed. Please be aware that all other orders placed after 11:00am PST may not ship until the next business day. We move quickly and since your order is already in the works we are not able to make any changes. You will receive a separate email after your order ships. Watch out for any merchandise that will ship separately as we do ship from several warehouses. To guarantee your order, all back ordered merchandise will be charged at this time and will ship as soon as they become available. You will not be charged additional shipping on backordered items. Contact our amazing customer support team at 800.459.5594 / 360.357.7781 or info@espressoparts.com if you have any questions in regards to these policies.

365 DAY RETURN POLICY

Espresso Parts will gladly accept all unused or defective merchandise for return. All merchandise must be unused and returned in its original packaging. *Important Note: All Equipment, Electrical Items, Pump Heads, Solenoids and Books are NOT eligible for return. All sales are final on this merchandise. Please allow 2-3 weeks for your return to be received and processed. Most returns are processed within 10 business days of receipt in our warehouse. We will send you an email confirming your return has been processed. Your refund will be credited back to the original method of payment.
 

RETURNING MERCHANDISE 

Espresso Parts accepts returns up to 365 days from the time it was purchased. Yes, 365 days!!!! It’s as easy as 1, 2, 3.
  1. Call our Customer Support team and request the required RMA # for your return. Call us at (800) 459-5594.
  2. Take advantage of our flat-rate return label. The flat-rate fee will be deducted from your refund. 
  3. Pack your merchandise securely in the original packaging and adhere your return shipping label and your RMA # to the outside of the package. Please ensure no other shipping labels are visible. Then ship the package back to us.
You can send merchandise back to us at the address below using your own shipping method. You are responsible for all tracking information and insurance. Espresso Parts is not liable for return shipments that don't include our return shipping label. RMA # is still required if you use your own shipping method. All other policies apply. 

Espresso Parts 
4315 Lacey Blvd SE
Lacey, WA 98503
Attn: Returns Department

DAMAGED MERCHANDISE MUST BE REPORTED WITHIN 7 DAYS OF RECEIVING YOUR ORDER 
  1. Prior to signing receipt of your shipment, carefully inspect the box or boxes for any damage. If you see damage you must mark the delivery receipt accordingly. It is recommended to take pictures of the outside of the box and the inside of the box. Then unpack the contents to ensure there is no concealed damage.
  2. Gather the following documentation:
    • Espresso Parts Order Number
    • Freight Tracking Number
    • Photographs and description of damage
  3. E-mail returns@espressoparts.com or call us at (800) 459-5594 with the above documentation and we will be happy to work with the freight company to process a damage claim. Espresso Parts is limited to assist when working with your freight forwarder. 

*NOTICE: FedEX shipments include $100 insurance coverage. Insurance in excess of $100 should be requested at the time of purchase. The receiver is responsible for additional insurance costs. The receiver is responsible to file an insurance claim with FedEx. All shipments are FOB origin and Espresso Parts is not responsible for lost or damaged items. 

By selecting USPS Priority Domestic Shipping, you release Espresso Parts from responsibility for delayed shipments and loss in excess of $50.00. Insurance claims to damaged or lost items in excess of $50.00 will not be recovered. Espresso Parts is not responsible for lost or damaged items. Insurance in excess of $50.00 should be requested at the time of purchase. All shipments are FOB origin and Espresso Parts is not responsible for lost or damaged items.

RECEIVE INCORRECT MERCHANDISE? WE'LL MAKE IT RIGHT!

Contact our Customer Support team at (800) 459-5594 and we will coordinate a reorder to ship the correct merchandise at no additional cost to you. We may also provide you with a prepaid return shipping label and request an immediate return of the incorrectly received merchandise. To avoid additional charges the incorrectly received merchandise must be shipped within 7 days of receiving the prepaid return shipping label. All regular return policies still apply. All merchandise must be returned unused and in original packaging in order to avoid being charged. 

OUR GUARANTEE

Our goal is to offer the highest quality products within the specialty coffee trade. We guarantee a full refund or replacement of all defective products at no additional cost to you. Most merchandise has a specified limited warranty and will be dealt with accordingly. Our first step will be to coordinate a replacement directly with the manufacturer at no additional cost.

Thank you for your shopping with Espresso Parts. Contact our Customer Support team at (800) 459-5594 / (360) 357-7781 (local) or returns@espressoparts.com if you have any additional questions in regards to these policies.